Last Updated: December 2025

At Twigarden, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we safeguard it, and what choices you have regarding your data.
This Privacy Policy applies to all products, services, and digital platforms operated by Twig Garden Care LLP.

By using our website, mobile application (if applicable), or services, you consent to the practices described in this Privacy Policy and agree to be bound by our Terms & Conditions.

1. Information We Collect

We collect information to provide a smooth, secure, and personalised shopping experience. The information we collect includes:

1.1 Personal Information (Provided by You)

• Name

• Email address

• Mobile number

• Billing & shipping address

• Order-related details

• Feedback, reviews, and communication history

1.2 Payment Information

Twigarden does NOT store credit/debit card details or any sensitive payment information.
Payments are securely processed by trusted third-party payment gateways, which:

• Collect, encrypt, and store payment data

• Comply with applicable security standards (PCI-DSS, etc.)

1.3 Automatically Collected Data

When you browse our website, certain information may be collected automatically:

• Device type

• Browser type & version

• IP address

• Operating system

• Date/time/session information

• Pages viewed & time spent

• Clickstream data

• Cookies and similar tracking technologies

1.4 Cookies & Tracking Technologies

Cookies help us:

• Improve your browsing experience

• Remember items in your cart

• Analyse website traffic

• Provide personalised recommendations

You may disable cookies in your browser settings; however, some features may not function properly if cookies are turned off.

2. How We Use Your Information

We use collected information for purposes such as:

• Processing and delivering your orders

• Account creation & authentication

• Customer support and communication

• Sending order updates, reminders, and offers

• Personalising your shopping experience

• Improving website performance and user experience

• Fraud prevention & security monitoring

• Internal research and analytics

We do not sell your personal information to anyone.

3. Information Sharing & Disclosure

We may share your information only under the following conditions:

3.1 Service Providers

Trusted service partners may access personal data only to perform tasks on our behalf, including:

• Payment processing

• Logistics & delivery

• Customer support

• Email/SMS communications

• Website hosting & analytics

They are strictly prohibited from using your data for any other purpose.

3.2 Legal Requirements

We may disclose information if:

• Required to comply with a court order, subpoena, or legal request

• Necessary to protect our legal rights, property, or safety

• Required to prevent fraud, misuse, or violations of Terms & Conditions

3.3 Publicly Shared Information

Information you voluntarily post:

• Reviews

• Comments

• Public profile details

…may be visible publicly and accessible to others.

3.4 Business Use

Twigarden may use:

• Business name

• Testimonials

• Comments

…in marketing materials unless you opt out via written notice.

We never rent or sell personally identifiable information.

4. Data Security & Protection

We use industry-standard practices to safeguard your information:

• Secure servers & firewalls

• Data encryption where applicable

• Limited access to personal information

• Periodic audits & security reviews

However, no data transmission over the internet is 100% secure. You agree that Twigarden is not liable for unauthorized access arising from factors beyond our control.

5. Data Retention

We retain your personal data:

• As long as your account remains active

• As required for business or legal reasons

• Until no longer necessary for purposes described in our policy

You may request account deletion at any time.

6. Your Rights & Choices

Depending on local laws, you may request:

• Access to personal data

• Correction or updates

• Deletion of data

• Restriction of processing

• Opt-out from marketing communications

To exercise these rights, email us at support@twigarden.com

7. Children’s Privacy

Twigarden does not knowingly collect data from individuals under 18 years.
If we learn that a minor has submitted personal information, we will delete it promptly.

8. Third-Party Links

Our website may contain links to external sites.
We are not responsible for:

• Their content

• Their privacy practices

• Their data handling policies

We encourage users to review third-party privacy policies individually.

9. Mobile App Privacy (If Applicable)

If using a mobile app:

• We may request permissions such as SMS (for OTP), notifications, or device information

• Third-party services like Google Analytics, Firebase, Crashlytics, and others may collect non-identifiable data

These services follow their own privacy policies.

10. Force Majeure

Twigarden is not responsible for failure to protect personal data due to events beyond reasonable control, including:

• Natural disasters

• System failures

• Cyberattacks despite preventive measures

• Operational disruptions

11. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time.
Updates will be posted on this page and become effective immediately.

Continued use of our website indicates acceptance of modified policies.

12. Grievance Officer

As per the Information Technology Act, our designated Grievance Officer is:

📌 Name: Abhishek Singh
📌 Email: abhishek@twigarden.com
📌 Working Hours: Monday–Saturday, 10:00 AM to 7:00 PM

You may contact us for:

• Data-related concerns

• Policy clarification

• Complaints regarding misuse of information

13. Contact Us

For questions, suggestions, or concerns related to this Privacy Policy:

📩 Email: support@twigarden.com
📞 Phone: +91-9008593111
🌱 Website: www.twigarden.com

🌿 PRIVACY POLICY – TWIGARDEN (Twig Garden Care LLP)